Session A – Day One – 12 July 2017 (13:15 – 14:30)
A1) Debate: Housing Policy – The Impact on Housing, Communities and Tenants
Discuss and debate current housing policies and how these are impacting in reality on tenants, landlords and communities. Rising homelessness, welfare reform, affordability, regulation and the efficiency agenda. What do you need to know to help your landlords and communities and what can be done to influence policy?
A2) Going Digital – Kevin Farrell – Tpas
Explore how landlords are using digital engagement to involve tenants and how tenants are using it to improve the effectiveness of their involvement. Examples will span work in communities , formal tenant involvement and scrutiny. Discuss the issues you face with digital approaches and share your good ideas.
A3) Skills for Scrutiny – Louise Thompson – Tpas
Discuss what makes tenant scrutiny effective for you and your organisation and explore what works for others. Take back tips and approaches to improve your skills for scrutiny and the outcomes for your organisation.
A4) Empowering Residents to Shape an Older Persons’ Support Service – Simon Anderson and Clive Cavanagh – Worthing Homes
Worthing Homes successfully involved and empowered its residents to shape a new support service. Hear how to support residents and provide them with new activities and opportunities, despite a reduction in funding.
A5) Community Wellbeing: Being Safe and Healthy – Lucy Malarkey – Gentoo
Gentoo are pioneering new approaches to tackling issues of mental health and domestic violence in their communities leading to healthier, more sustainable and stable tenancies and neighbourhoods. Learn what you could do in your communities.
A6) Successful Tenant Engagement in a Local Authority – Simon Warde – Oxford CC
Oxford CC have developed an award winning approach to engagement in the city based on teamwork, resilience, community strengths and fun! Hear how they have done it.
A7) Lets Resolve Complaints Faster and Smarter – Val Theadom – Housing Ombudsman
A highly interactive and practical workshop that will focus on how to achieve early resolution of complaints through the use of Dispute Resolution principles. Apply learning from across the sector on how all organisations can learn from their complaints to improve services.