9.00am Delegate registration and networking opportunities
10.30am Welcome from Tpas – Jenny Osbourne, Chief Executive – Tpas
11.00am Keynote speaker – Kate Dodsworth, Director of Consumer Regulation – Regulator of Social Housing (RSH)
Kate will give an update on progress on Consumer Regulation and the work of the RSH. Then it’s time for Q&A. Lots of time for your questions directly to Kate. Not to be missed.
12.00pm Lunch and networking
1.15pm Session A Workshops – To be confirmed soon
2.30pm Networking, refreshments and fringe activities
3.15pm Session B Workshops – To be confirmed soon
06.30pm Evening Meal
9.00am Delegate registration, refreshments and fringe sessions
10.00am Keynote speaker – Richard Blakeway – Housing Ombudsman, Housing Ombudsman Service (HOS)
Its been an incredibly busy couple of years for the Housing Ombudsman with increased visibility, expectations and new guidance for the sector. Let Rick bring you bang up to date on all that and talk more about the systemic investigations that HOS have undertaken on the issues that matter most to you.
What more needs to change in complaint handling in the sector?. Come and put your comments, questions and questions directly to the Ombudsman himself.
10.45am Networking , refreshments and fringe activities
11.15am Session C Workshops – To be confirmed soon
12.30pm Lunch, networking and fringe activities
1.45pm Session D Workshops – To be confirmed soon
3.15pm Closing session and Conference Highlights
3.45pm Conference Close
Please note timings and content are subject to change upon confirmation of the final conference programme.